Access to and use of the website www.novaluz.pt, hereinafter referred to as the NovaLuz website, is exclusively permitted in accordance with the terms and conditions set out herein and with the Law of the Portuguese Republic.
1 - Copyright
All intellectual property rights present in the text, images, sound, software and other content on the NovaLuz website are the property of Paulo Jorge Diogo Lourenço Unipessoal LDA, with NIF 515664081, address at Rua Adro 2, 2625-637, Vialonga, Lisbon, Portugal and email geral@novaluz.pt.
Research on the NovaLuz website and the reproduction of excerpts through printing, downloading to disk or distribution to other people are permitted, but in all cases for non-commercial purposes, except when it concerns documentation or other files in digital format intended to be used as such.
The use of the general contents of the NovaLuz website is only permitted for personal use.
The user may copy, import or use information or symbols on the NovaLuz website for personal or public use free of charge, provided that they are not for profit or offensive purposes. The user must, however, cite the source of the information.
With regard to the sites to which the NovaLuz website links, authorization must be obtained from the authors of that material or the source must be mentioned, in accordance with the respective copyright information.
Any attempts to alter information, upload information, or any other action that may cause damage and put the integrity of the system at risk, are strictly prohibited and may be punished in accordance with current legislation.
No part of the NovaLuz website may be reproduced for sale or distribution for commercial gain nor may it be modified or incorporated into any other work, publication or website, whether in electronic format or transferred to any other website without express authorization from the NovaLuz Administration. The use of this material without authorization is a crime punishable under the law!
2 - Disclaimer
Paulo Jorge Diogo Lourenço Unipessoal LDA manages the NovaLuz website with the aim of improving public access to information. Paulo Jorge Diogo Lourenço Unipessoal LDA intends for this information to be up to date and accurate and will seek to correct any errors brought to its attention.
The contents of the NovaLuz website do not constitute advice or suggestions, nor do they establish any contractual relationship of liability. Paulo Jorge Diogo Lourenço Unipessoal LDA is not liable for any losses or damages, direct or indirect, suffered by any user, in relation to the information contained on the NovaLuz website.
Paulo Jorge Diogo Lourenço Unipessoal LDA cannot guarantee that a document available on the NovaLuz website accurately reproduces an officially adopted text. Therefore, only the version of the acts published in the Official Gazette is considered authentic.
3 - Privacy
Paulo Jorge Diogo Lourenço Unipessoal LDA is committed to protecting the personal privacy of visitors and users (individuals and companies) of the NovaLuz website.
Personal information is understood to mean all data collected for registration as a user and/or placement of information online.
Paulo Jorge Diogo Lourenço Unipessoal LDA will only collect mandatory personal/company information to verify the data provided. All other information that the visitor has voluntarily provided will be guaranteed confidentiality.
When you provide us with your personal/company data, you will be authorizing the promoters of the NovaLuz website to use this information in the manner and under the assumptions described in these legal notes and on the website itself.
4 - RAL - Alternative Dispute Resolution
In the event of a consumer dispute, the consumer may resort to one of the Alternative Consumer Dispute Resolution Entities:
- CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Rua D. Afonso Henriques, nº 1, 4700-030 Braga
Appointment for an in-person appointment, by email (geral@cniacc.pt) or by telephone 253 619 107.
www.cniacc.pt
- Porto Consumer Information and Arbitration Center
Rua Damião de Góis, nº 31, Loja 36, 4050-225 Porto
Appointment for an in-person appointment, by email (cicap@cicap.pt) or by telephone 225 026 109.
www.cicap.pt
- European Consumer Center
Praça Duque de Saldanha, nº 31, 1.º, 1069-013
Appointment for an in-person appointment, by email (euroconsumo@dg.consumidor.pt) or by phone 213 564 750.
www.cec.consumidor.pt
https://www.consumidoronline.pt/pt/
More information on the Consumer Portal.
5 - Article 4
Information for fair competition in sales with price reduction
1 - In the case of a sale with a price reduction, the sales method, the type of products, the respective reduction percentage, as well as the start date and duration period must be clearly indicated.
We also advise you to consult the legal information in force for the area of electronic commerce, such as DL No. 24/2014, of February 14, among other legal issues associated with your sector.
6 - Links - Hypertext Links
Paulo Jorge Diogo Lourenço Unipessoal LDA is not responsible for the quality or veracity of the statements reproduced on the sites to which the hypertext links, also called "hyperlinks" or "links" present on the NovaLuz website lead.
7 - Applicable Law
The website www.novaluz.pt is governed by Portuguese law. For any additional information, please contact us.
8 - Cookies Policy
The NovaLuz website uses cookies. However, no information will be collected with a view to identifying its visitors or defining automated profiles that produce legal effects in the sphere of the data subject.
The recorded, non-identifiable technical information is limited to the following items:
- The IP address;
- The type of Internet browser used and the respective operating system used by the user;
- The date and time of the consultation;
- Contents consulted.
The registered, identifiable information provided is intended for the following purposes:
- Manage user registration;
- Compliance and execution of the purchase and sale contract;
- Customer support;
- Analysis of operation and quality;
- Marketing.
Through the following actions:
- Process and fulfill the user's order, including sending emails to confirm the status and shipping of the order.
- Verify identity and help if the user has forgotten their username or password.
- Communicate with the user and send information by email, post or other means about products, services and promotions.
- Understand purchasing trends and customize the website according to customer preferences.
- Analyze trends and statistics.
- Improve or update the website and products/services.
- Protect the security or integrity of the website.
- Answer questions and communicate with the customer when necessary.
NovaLuz may have to transfer your Personal Data to third parties and subcontractors who provide us with support services, such as: technology, logistics, transport and delivery service providers, in order to offer you sufficient guarantees within the scope of contracted commercial operations. Likewise, it will transfer the data within the scope of compliance with a legal obligation or any legitimate purpose provided for by law.