Orders

1. To place orders, the customer can place the order through our website, email, or telephone.

 

2. Prices shown on the website may be changed without prior notice.

 

3. Prices are quoted including VAT.

 

4. Our delivery system is prepared to ship immediately within a maximum period of 5 working days.

 

5. Shipping costs will always be charged according to the weight of the order, according to the price of our carriers.

 

6. The shipping price is always shown at the end of the order form.

 

7. Prices by Product

 

  7.1. Collection at our facilities in Vialonga: (FREE)

 

  7.2. CTT Registered Mail delivers within 1 to 3 business days:

 

  7.3. CTT Expresso delivers in 1 business day - with prepayment (delivery in 24h for orders paid until 2pm)

 

  7.4. Nacex 1 to 2 business days - with prepayment (delivery within 24 hours for orders paid before 2pm)

 

 7.5. Nacex Express 1 Business Day - with prepayment (delivery within 24 hours for orders paid before 2pm)

 

8. Upon receipt of the order, you must count the volumes and check whether this number matches the number indicated on the transport guide.

 

9. Check that the order looks good on the outside.

 

10. In the event of detecting any visible external damage to the merchandise, the customer must refuse to receive the package(s) in question and immediately notify Kingparts By Novaluz .

 

 

 

Returns

1. All orders are covered by the right of free resolution and have 14 working days to complain or return after the delivery date, in accordance with Decree-Law No. 24/2014, of February 14. 

 

1.1. All sealed products, and those whose tamper-proof seal has been removed by the consumer after delivery, will not be accepted for return, in accordance with Article 17 points e).h) Decree-Law no. 24/2014, of 14 February, and in accordance with Article 16.i) Directive 2011/83/EU of the European Parliament and of the Council.

 

2. Return costs will be borne by the customer, whenever the reason is their responsibility.

 

3. The return costs will be borne by  Kingparts By Novaluz, whenever the reason is its responsibility.

 

4. Exchanges or returns of items with broken seals, opened, tried on, tampered with, with damaged packaging or that show slight signs of use will not be accepted.

 

5. All prices shown on this website include VAT at the legal rate in force and will be correctly specified on the invoice.

 

6.  Kingparts By NovaluzLuz reserves the right, without prior notice, to make changes to prices, postage or any other amount indicated herein, as well as the carrier or transport company. Price changes will never have retroactive effects on purchases already completed.

 

7. Any dissimilarity found between the product and the photograph in the catalogue or catalogue advice from Kingparts By Novaluz does not determine the loss or reduction of quality of the article and this, in itself, cannot be a reason for return.

 

8. The photographs on this website do not invalidate the careful reading of the characteristics of the products and a prior comparison with the part you wish to replace, before making your purchase.